ConsentProof support

Email: brian@agentharbor.agency. We answer within 2 business days (US Pacific time), usually sooner.

Please include: the page or site involved; what you expected and what happened, with the time and time zone; the run id from the report or alert; and the error.code from the API response if there is one. Never send a full licence key (the last four characters are enough), webhook secrets or passwords.

Common answers

"Not scanned: bot protection." The site answered with a challenge. The scanner stops there on purpose and does not try to get past it; allow the scanner's user agent (it contains AgentHarbor-ComplianceSignals) through your protection, or accept that page is not scanned.
"Could not be checked." A banner could not be operated by the scanner (an unusual consent tool, or a banner that did nothing). The report says which step failed.
A finding I think is wrong. Send the run id. Every finding lists its evidence ids and the report's SHA-256, so we can look at exactly what the browser saw. The checks are heuristics tested on synthetic pages; they can be wrong on real sites.
Refunds and cancelling. Through Polar's customer portal and refund policy; email us if you are stuck.
Stop scanning my site. Email us the domain; we add it to the opt-out list, usually within one business day.

Technical evidence of observed behavior on the date tested. Not legal advice and not a certification of compliance.