Evidence Reports: support
Write to brian@agentharbor.agency (or reply to any email we sent you) and quote your order number (it is in every email). No phone support.
Common questions
- My link has expired or ran out of downloads. Reply to the email. We can re-issue it while the files still exist (30 days after delivery).
- The email said you could not test my page. The usual reasons are in the email: the site showed a bot-protection page, robots.txt disallows our scanner, the page did not load, or the address was not accepted. We do not try to get around any of these. Refund terms will be published before purchase opens.
- The report says "not found" for a button that exists. The scanner knows the common consent platforms and some generic labels. If it does not recognise a control it says so. Send us the page address and we will look; we may be able to improve the scanner.
- The report says no banner was seen. The scanner visits from the United States, where many sites show no banner. That is an observation about that visit.
- Can you tell me if my site follows the law? No. The report is technical evidence of observed behavior, not legal advice and not a certification of compliance.
- Can you test a site I do not own? Only if you are authorised to test it. We refuse orders where that is not true.
Status: this is a small product run by one person. Replies usually come within a few working days; we do not promise a response time.
Technical evidence of observed behavior on the date tested. Not legal advice and not a certification of compliance.